BOSTON HOUSING AUTHORITY
JOB TITLE: ASSISTANT EMERGENCY RESPONSE OPERATOR (part-time)
SALARY RANGE: $16.34 PER HOUR
POSTING DATE: September 14, 2012
APPLICATION DEADLINE: September 27, 2012
APPLICATION PROCEDURE: Submit a cover letter along with a resume or employment application to
the Director of Human Resources, 52 Chauncy Street, 9th Floor, Boston, MA 02111
Under the direct supervision of the Work Order/Emergency Response Supervisor will answer the emergency
phones and create work orders for emergency services to tenants during Saturdays, Sundays, holidays 8:00AM
to 4:00PM and 4:00PM to 12:00AM
DUTIES AND RESPONSIBILITIES:
• Maintain lists, control screens, reports, and records as may be required by the supervisor, using computer
terminal screens and programs.
• Provides research and data retrieval as requested.
• Receives and enters information concerning maintenance service from a variety of sources including,
but not limited to telephone service requests, inspection forms, development maintenance staff, etc., and
maintain files in an orderly manner.
• Performs other related duties as required.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
High school diploma or GED is required. Understanding of maintenance procedures and terminology through
work experience in a maintenance work order processing environment is preferred. Patience and ability to
do data entry while obtaining the data via telephone is required. Familiarity with the operation of computer
terminals and previous data entry experience preferred. This position requires knowledge, skills, and aptitude
for detailed accurate information processing of numerical, and conceptual matters. The incumbent must possess
satisfactory language skills, both written and oral, and be able to deal effectively with others under sometimes
difficult conditions. Must demonstrate typing skills that are transferable to a computer terminal keyboard.
An Equal Opportunity Employer
Bilingual candidates are encouraged to apply